Prices displayed on the web site at www.theyorkhotel.com are subject to change without notice. Once we have sent a written re-confirmation email for your booking, the prices quoted are guaranteed and will not change.
You must complete the online booking procedure paying the required 15% deposit by with a major credit card (not debit card).
The balance of your booking would be due for payment on checkout from the hotel.
If you decide to change your dates we DO NOT charge any amendment fees. Should your new dates fall into a new price range or your accommodation type change, that will be subject to he new advertised rates.
Check-in time is 14:00 hours though efforts are made to have accommodation ready from 10am onwards (no extra charge). If you wish to gain access to your accommodation prior to 10am you must book it from 1 day earlier.
Every effort is made by us to maintain arrangements as confirmed, however as sometimes bookings are made many months in advance changes may occur for reasons beyond our control. We reserve the right to substitute alternative accommodation of the same or superior standard in the same or nearby resort should this become unavoidable. If we do have to make changes that aren't acceptable, you may cancel your booking and receive a full refund of monies paid.
Cancellation charges:
Deposit will be lost for cancellations with 72 hours of arrival.
Problems with the accommodation: We take extra care when selecting our properties as well as making every attempt to ensure it's described and shown accurately to you via our web site prior to booking and also through continuous monitoring of properties by our staff in resort.
Occasionally, situations arise where you the client may need assistance resolving a problem or concern with your accommodation or the accommodation provider. Your first step if unhappy is to inform the accommodation provider. We would also appreciate it if you could let us know too (contact us). If you feel the issue is not resolved by the accommodation provider in an acceptable time, it is imperative you contact us and let us know. We will then contact the accommodation provider to either resolve the issue on your behalf or arrange with you to receive a suitable and mutually agreeable alternative/solution. We will also make a written report of the problem and note any solutions made, a copy of which we leave with yourselves.
